Operations & Compliance / Operations & Documentation
The Person Who Knows How It Works is on Leave.
The repeatable work in your business turned into systems, and what’s in your team’s heads captured before it walks out the door.
The problem
Your Business Runs on What Three People Remember.
How the business runs lives in two or three people’s heads, and the SOPs that do exist are long documents nobody reads. When one of those people is away, everyone learns the process again the hard way.
If two or more of these sound familiar, it’s costing you.
- One person is the only one who knows how to do something important.
- Training a new starter means shadowing someone for weeks.
- The same mistakes happen every time someone new does the job.
- Your SOPs are in a folder nobody has opened in years.
- You'd struggle to take two weeks off without the phone ringing.
- A buyer or investor asked how the business runs and you couldn't show them.
How it works
Capture It Once. Keep It Current.
Week 1
Pick the Processes
We find the three or four processes where knowledge is most concentrated or mistakes cost most, and start there.
Every week
Capture and Draft
Short interviews or recordings with the people who do the work, turned into draft procedures by the system.
Every week
Check and Publish
A person reviews each draft with the process owner, fixes what’s wrong and publishes it to the library.
Every quarter
Review and Automate
Procedures reviewed for changes, and any steps that can be automated are taken off people’s plates.
What you'll see
SOP Library.
This is the actual output you get. Not a description of it.
Illustrative example, not a client result. A $10M mechanical services business captures scheduling, job setup and invoicing from a few short interviews. Two steps turn out to be double handling, so they’re automated instead of written up. When the operations manager takes three weeks’ leave, the team runs from the library.
Your data stays yours
Your Know-How Stays Yours.
Your processes are how you deliver better than your competitors. Here’s how we protect them.
- A separate, private workspace for every client. Your documents and data are never stored alongside anyone else's.
- Business-grade AI, not a free chatbot. We run on Claude, from Anthropic, under business terms that don't use your data to train its models. Need everything kept inside your own environment? We can build you a private setup.
- No shared intelligence between clients. Your procedures are never used in another client's work.
- Competitor conflict check. We won't document processes for two direct competitors in the same region.
- You own every procedure. Export the library any time. It's yours to keep.
Questions
What Owners Ask Us About SOPs and Systems.
Usually 30 to 60 minutes per process for the interview or recording, plus a short review of the draft.
Short step-by-step procedures and checklists, stored in a searchable library your team can open on a phone. We can export to Word or PDF if you need them for audits.
They make it much easier. Clear, current, reviewed procedures are exactly what auditors ask to see. We don’t certify you, but we get the documentation ready.
Every procedure has a review date, and updating one is as simple as telling us what changed.
Part of Operations & Compliance
Tender Intelligence
Tenders matched to your categories and prequalification level, then broken down into a compliance matrix before you commit a bid team.
Compliance Tracking
Every licence, ticket, certification and insurance in one register, with alerts that reach a person before the date, not after.
What Would Break If Your Best Person Left Tomorrow?
Thirty minutes, no cost. We’ll find the processes that live in one person’s head and show you which to capture first.